Privacy Policy

This policy explains what personal data we collect, why we collect it, and what you can do about it. It applies to smokdubai.com and to any order you place with us.

Privacy Policy

Smok Dubai, Dragon mart - Warsan First - Dubai International City - Dubai - United Arab Emirates, is responsible for the personal data described here.

For any privacy question, contact support@smokdubai.com.

Who Controls Your Data

When you place an order, we collect:

  • Your name
  • Your delivery address
  • Your phone number
  • Your email address
  • Your order details
  • Your payment method (we do not store card numbers)

When you browse the site, we collect:

  • Your IP address
  • Your browser and device type
  • The pages you visit and how long you stay
  • The site or search that brought you here

We may also collect proof of age if we ask you to provide it.

What We Collect

We use your data to take your order, deliver it, take payment, contact you about the order, verify your age, handle returns and complaints, and meet our legal and tax obligations.

We also use browsing data to understand how the site is used, so we can fix what does not work.

Why We Collect It

We will only send you marketing messages if you agree to receive them.

You can stop them at any time. Reply STOP to any message, or email [INSERT privacy email]. We will act on it promptly.

Marketing

We share data only where it is needed to run the business. That means:

  • Delivery drivers and couriers — your name, address, and phone number
  • Our payment provider — payment data, which they process directly
  • Analytics provider, e.g. Google Analytics] — anonymised browsing data
  • Authorities — where the law requires it

We do not sell your personal data. We do not share it with advertisers for their own purposes.

Who We Share It With

We use cookies. Our cookie policy explains which ones and why.

Cookies

How Long We Keep It

We keep order records for  years, because tax and accounting rules require it.

We keep other data only as long as we need it. Marketing consent records are kept until you withdraw consent, and then for a short period to prove the withdrawal was honoured.

How We Protect It

We use encrypted connections across the site. Access to customer data is limited to people who need it to do their job.

No system is completely secure, and we will not claim ours is. If a breach occurs that affects you, we will tell you.

 Your Rights

You can ask us to:

  • Show you the data we hold about you
  • Correct anything that is wrong
  • Delete your data, where we are not required to keep it
  • Stop using your data for marketing
  • Restrict how we use your data

Email support@smokdubai.com to make a request. We reply within 3 days. We may ask you to confirm your identity first.

 Children

We do not sell to anyone under 18, and we do not knowingly collect data from anyone under 18.

If we learn that we hold data from a minor, we will delete it.

 Changes to This Policy

We may update this policy. The date below shows when we last did.

 Contact


Smok Dubai

Dragon mart – Warsan First – Dubai International City – Dubai – United Arab Emirates

Last updated: 27.08.2026