Return & Refund Policy

To qualify for a return, the item must:

• Be unused and in its original packaging.
• Include all original labels, accessories, and proof of purchase.

⚠️ Once the packaging has been opened or the product used, it is not eligible for return or refund due to hygiene and safety regulations.

2. Non-Returnable Items

Certain products are not eligible for return under any circumstances, including:

• Opened or used e-liquids, pods, or disposable vapes.
• Products damaged due to misuse, improper storage, or negligence.
• Promotional or clearance items.

Please review product details carefully before making a purchase.

3. Refund Process

Once we receive your returned item and verify its condition:

• Refunds will be processed within 3 to 10 business days.
• The refund will be issued using the same payment method used for purchase.
• If delays occur, we will notify you via email or phone.

We aim to make this process as quick and seamless as possible.

4. Product Replacement

If you receive a defective item or experience an issue with a device within 30 days of purchase:

• Contact our support team immediately at support@smokdubai.com or call +971 50967 7031.
• We will arrange a pickup and replacement within 1–2 business days, once the product has been inspected.
• Proof of purchase must be provided.

Replacement is not available for products that are damaged by misuse, accidental drops, or unauthorized modifications.

5. Exceptions and Limitations

• Smok Dubai is not responsible for returns or replacements requested after 30 days of purchase.
• Items purchased more than one month ago cannot be refunded or replaced.
• Shipping charges (if any) are non-refundable.

6. Contact Us

For all return or refund inquiries, please reach out to our customer care team:

📧 support@smokdubai.com
📞 +971 50967 7031
🕐 Available: Monday – Saturday, 10:00 AM – 10:30 PM

We are committed to providing excellent service and ensuring your vaping experience with Smok Dubai remains exceptional.